Terminal disgrace: Poor training and computer failings to blame for T5 chaos as flights fiasco to last into the weekend News This is London: "Major blunders so far include:
• A lack of car parking space for baggage handlers arriving for the morning shift yesterday. Many were still driving round the airport looking for somewhere to park as the first passengers were checking in their bags
• A shortage of BAA security staff to let baggage handlers into the terminal"
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