"(CBS) — Regular mail delivery is taken for granted by most people, but now there’s been a growing chorus of complaints from residential neighborhoods across the city to businesses in the Loop.
The CBS 2 investigators learned some of the mail mess has been caused by a huge turnover in staff, from managers to mail carriers, inadequate training and a customer service operation that seems to be unresponsive to complaints.“The way they distribute the mail is…really embarrassing,” said Richard Holtzman, the owner of a condo management company that depends on its mail to pay the customer’s bills.
Holtzman complained to CBS 2 that his business doesn’t get any mail “typically two days a week,” which causes him to have to pay late fees.
“It’s been as high as five or six hundred dollars in a month,” Holtzman said. “It’s just unnecessary.”
The lack of mail has prompted Holtzman to consider moving his office.
“I’m gonna take my eleven jobs and I’m gonna move ‘em to a neighborhood where the mail is reasonably reliable,” Holtzman said."
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