
Since May 2013, veterans' medical centers nationwide have been under pressure to clear out 2 million backlogged orders for patient care or services.
They were given wide latitude to cancel unfilled appointments more than 90 days old.
By April 2014, the backlog of what the agency calls “unresolved consults” was down to about 450,000.
What happened to other 1.5 million appointments is something that no one, including top officials at the veterans’ agency, can answer."
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