Once again, in the national news. But not in the Muskegon news..........VA Ann Arbor Healthcare System to receive further review from patient access taskforce

And now the same folks want more money for a new project: 
http://www.mlive.com/news/muskegon/index.ssf/2014/06/muskegon_county_seeks_funding.html#incart_river


VA Ann Arbor Healthcare System to receive further review from patient access taskforce | MLive.com:
"The Ann Arbor-based health system is one of 112 VA sites that was flagged for further scrutiny by the report.
Outpatient clinics in Lansing and Muskegon will also be receiving follow-up reports.
According to the Department of Veterans Affairs, the decision to more stringently audit certain hospitals and health systems “is based on a review of qualitative responses by front-line staff to questions contained in site audit reports.”
Questions for front-line staff included whether or not patients on a “missed opportunities” list were called to remind them of upcoming appointments and whether a supervisor periodically checks work and gives feedback.
The report noted that the secondary reviews are a “preliminary step” and that “further actions will be taken after the determination of the extent of issues related to scheduling and access management practices.”"