“It’s hurt the reputation of the city, the way it’s been handled,” Duggan said. Last week, in the midst of all the commotion, the city announced a 15-day pause in shutoffs.
The Freep writes that Duggan has said he would have handled the crackdown on delinquent customers differently, with more advance warning, more outreach and a gathering of more resources for poor customers before instituting a citywide program of shutoffs.
Duggan said he wants to give residents more time while he sets up a system to give them an opportunity to get help and make arrangements to keep the water flowing.
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