"Imagine that a retail store or company like Best Buy or Home Depot announced that it has plans to slash customer service, that it will make people stand in lines for at least a half hour, and that any customer due a refund will have to wait several weeks.Oh, and it may not be able to prevent identity theft.
That company would probably soon find itself in bankruptcy as shoppers fled to other banks or stores or restaurants where they can get first class service. That’s what America is about, and every businessman and woman knows the customer always comes first."
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