Musician Dave Carroll spent over 9 months trying to get United Airlines to pay for damages caused to his custom Taylor guitar by United's baggage handlers.

United Airlines

Musician Dave Carroll spent over 9 months trying to get United Airlines to pay for damages caused to his custom Taylor guitar by United's baggage handlers.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation.

The manager responded: "Good luck with that one, pal."

So he posted a retaliatory video on YouTube. The video has since received over 6 million hits.

United Airlines contacted the musician and attempted settlement in exchange for pulling the video. 
Naturally, his response was: "Good luck with that one, pal."

Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has led to a sharp increase in orders.

Here's the video: