"...Yet other employees were turned off by the whole thing.
One black barista in Connecticut told The Journal "it's just to save face. It doesn't mean anything."
Another barista from Ohio who is white said that he found the training "wishy-washy," and that "I went in with an open mind. I was hoping we'd go through scenarios of how customers might feel in certain scenario and how to make them not feel that way."...Starbucks said there will be continuing education around diversity and bias, but the company hasn’t shared details of what that will entail.
In doing so, it risks alienating the silent majority of employees who are already on the fence about the company's virtue signalling policies:
“The baristas are already doing five or 10 things, including taking out the garbage and cleaning the bathrooms,” said Prater.
“We’re already struggling to provide the bare minimum of customer service, so when you throw in this, how do we even do this? This is a lot.”...
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