Service grinds to halt at Secretary of State offices - so does drivers' patience - Story | WJBK(FOX 2) - Michigan's Secretary of State system was beset with issues after a system upgrade earlier this month that was supposed to make everything better in the long run.
The issues and wait times were especially bad on Wednesday, when customers told us the text notification system was not accurately predicting wait times.
We were told the self-service kiosks were also down - and many waited 3 or 4 hours for routine services.
"I came here at 2:30 and was told it was a three to four-hour wait," one woman at the Secretary of State branch in Novi told us.
..."I got in line about 2 o'clock and they said the estimated wait time was 220 minutes," Alex Tartaglia told us..."
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"I came here at 2:30 and was told it was a three to four-hour wait," one woman at the Secretary of State branch in Novi told us.
..."I got in line about 2 o'clock and they said the estimated wait time was 220 minutes," Alex Tartaglia told us..."
Read all.
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