“On Wednesday, May 31, 2023, I finally regained access to my Amazon account after an unexpected and unwarranted lockout that lasted nearly a week,” Jackson wrote.
“This incident left me with a house full of unresponsive devices, a silent Alexa, and a lot of questions.”
The incident that caused the lockout involved an Amazon delivery driver making a dropoff at Jackson’s home. As he walking away, the automated message from Jackson’s doorbell said “Excuse me, can I help you?”
The driver, who was wearing headphones, did not acknowledge the message, but later filed a complaint falsely claiming that the doorbell used a racial slur against him.
Even after Jackson provided the video evidence to Amazon proving that no such slur was used, he remained locked out of his devices for about a week...
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